return policy

Return policy
Please contact Mrs.Robinson before returning any items. info@ateliermrsrobinson.be

It is appropriate that the customer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Mrs.Robinson and gives information relevant and the reason for complaint. Discounted items, vintage items, jewelry and underwear cannot be returned. Items returned without prior communication, shall not be refunded or exchanged.

Return Conditions
You can return the product within 14 days of delivery. The product must be in new condition with original price tags attached and packed properly to protect the product from damage during transport. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Mrs.Robinson suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. Please note that you are responsible for returned items until they are received by us.

Mrs.Robinson will make a refund of eligible returns. The returned item must be received by us within 10 days after the agreement of return. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case. Please note that we do not refund any charges of the return shipment.

Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Mrs.Robinson is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Want to switch to another size of the same product?
E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange. Please do not send back any items without prior communication with Mrs.Robinson. Shipping charges of return items are at customers expense and will not be refunded.

Want to switch to another product?
Return the product you have received and send us an e-mail telling us which product you want instead. Please contact us before returning any items. Shipping charges of return items are at customers expense and will not be refunded.

Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us. Please note that you are responsible for returned items until they are received by us.

Unclaimed Packages
For packages that are not cashed at your post office within 14 days, or at couriers depot within 9 days from attempted delivery, Mrs.Robinson reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs. Please note that it is advised to add your phone number below your address details, in case the courier would need to contact you regarding the delivery of your parcel.